Thepalmistrylife

Privacy Policy

Privacy Policy

Important Information

This Privacy Policy describes how Thepalmistrylife ("we," "us," or "our") collects, uses, and shares your personal information when you use our services, including our website, mobile applications, and any related services (collectively, the "Services").

Data Collection

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include:

  • Personal identifiers (name, email address, phone number)
  • Account credentials and preferences
  • Payment and billing information
  • Communications and feedback
  • Usage data and analytics

Data Sharing

We may share your information with:

  • Service providers who assist us in operating our Services
  • Business partners for joint offerings
  • Legal authorities when required by law
  • Other parties with your consent

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to access your data
  • Right to correct inaccurate information
  • Right to delete your data
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). You have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority.

EEA Definition

The European Economic Area (EEA) includes all European Union member states plus Iceland, Liechtenstein, and Norway.

Table of Contents

  1. Information We Collect
  2. How We Use Your Information
  3. Information Sharing and Disclosure
  4. Data Security
  5. Data Retention
  6. Your Rights and Choices
  7. International Data Transfers
  8. Children's Privacy
  9. Changes to This Policy
  10. Contact Us

1. Information We Collect

Information You Provide to Us

We collect information you provide directly to us, including:

  • Account Information: Name, email address, username, password, and other registration details
  • Profile Information: Profile picture, bio, preferences, and settings
  • Payment Information: Credit card details, billing address, and transaction history
  • Communications: Messages, feedback, and support requests
  • Content: Posts, comments, reviews, and other user-generated content

Information We Collect Automatically

When you use our Services, we automatically collect:

  • Usage Data: Pages visited, features used, time spent, and interaction patterns
  • Device Information: Device type, operating system, browser type, and unique identifiers
  • Location Data: IP address and approximate geographic location
  • Cookies and Tracking: Information collected through cookies and similar technologies

Third-Party Services Used in Our Service

Our Services integrate with various third-party services that may collect information:

Analytics and Performance

  • Microsoft Clarity: Web analytics and user behavior tracking
  • Google Analytics: Website traffic and user engagement analysis
  • Hotjar: User experience and behavior analytics

Payment Processing

  • Stripe: Payment processing and transaction management
  • PayPal: Alternative payment processing
  • Apple Pay/Google Pay: Mobile payment processing

Email and Communication

  • SendGrid: Transactional email delivery
  • Mailchimp: Email marketing and newsletters
  • Twilio: SMS and communication services

Email Verification

  • ZeroBounce: Email address validation and verification
  • Hunter.io: Email verification and deliverability

Social Login

  • Google OAuth: Social login integration
  • Facebook Login: Social authentication
  • Apple Sign-In: iOS authentication

AI and Machine Learning

  • OpenAI: AI-powered features and content generation
  • Anthropic: AI assistance and natural language processing
  • Google Cloud AI: Machine learning and data processing

Communication Tools

  • Intercom: Customer support and live chat
  • Zendesk: Help desk and customer service
  • Slack: Internal team communication

Security Services

  • Cloudflare: CDN, security, and DDoS protection
  • Auth0: Identity and access management
  • reCAPTCHA: Bot protection and spam prevention

Marketing and Advertising

  • Facebook Pixel: Social media advertising and tracking
  • Google Ads: Online advertising and conversion tracking
  • LinkedIn Insight: Professional network advertising

2. How We Use Your Information

We use the information we collect to:

  • Provide Services: Deliver, maintain, and improve our Services
  • Account Management: Create and manage your account
  • Communication: Send updates, notifications, and respond to inquiries
  • Personalization: Customize your experience and content
  • Analytics: Analyze usage patterns and improve our Services
  • Marketing: Send promotional materials (with your consent)
  • Security: Protect against fraud, abuse, and security threats
  • Legal Compliance: Comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Service Providers

We share information with third-party service providers who perform services on our behalf, including:

  • Payment processors
  • Email service providers
  • Analytics providers
  • Customer support tools
  • Security services

For Legal Reasons

We may disclose information when required by law or to:

  • Comply with legal processes
  • Respond to government requests
  • Protect our rights and property
  • Ensure user safety

Business Transfers

In connection with mergers, acquisitions, or asset sales, your information may be transferred to the acquiring entity.

With Affiliated Companies

We may share information with our subsidiaries and affiliated companies for business purposes.

With Your Consent

We may share information with third parties when you provide explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer needed, we securely delete or anonymize it.

6. Your Rights and Choices

General Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Delete your account and data
  • Restrict processing of your data
  • Object to processing
  • Data portability

How to Exercise Your Rights

To exercise these rights, please contact us at privacy@thepalmistry.life. We will respond to your request within the timeframe required by applicable law.

EEA Users - Additional Rights

If you are located in the EEA, you have additional rights under GDPR:

  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority
  • Right to object to automated decision-making

California Users - CCPA Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination

Virginia Users - VCDPA Rights

Virginia residents have rights under the Virginia Consumer Data Protection Act (VCDPA):

  • Right to access personal data
  • Right to correct inaccuracies
  • Right to delete personal data
  • Right to data portability
  • Right to opt-out of targeted advertising

7. International Data Transfers

We may transfer your personal information to countries outside your residence, including the United States. We ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions by relevant authorities
  • Other legally recognized transfer mechanisms

8. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification
  • Providing notice through our Services

Your continued use of our Services after the effective date constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@thepalmistry.life Address: Thepalmistrylife Privacy Team, [Company Address] Phone: [Phone Number]

For EEA users, you can also contact our Data Protection Officer at dpo@thepalmistry.life.

Effective Date: [Date] Last Updated: [Date]

This Privacy Policy is effective as of the date listed above and replaces any prior privacy policies.